THE 4 ELEMENTS OF A PERFECT RIDE
You should be able to place a reservation a number of different ways: Online, by phone, or by email. Submitting a reservation online should be a fairly simple procedure. The software a particular company provides for you to place a reservation should enable you to obtain an estimate, receive a confirmation number, and perhaps verify that a particular flight is valid and operates on a certain day. Online booking should automatically generate an emailed confirmation.
When placing orders by phone, of course the agent should be courteous, patient, efficient, and knowledgeable. Emailed reservations should generate a response within a reasonable amount of time.
"The one reservation that is not confirmed is always the one with inaccurate details. "
The booker and/or passenger should always receive a confirmation call or email a day before the ride, verifying the details - period!
"If your car service can't get this right, all of the other elements are academic."
Your chauffeur should arrive onsite approximately 10 minutes before the scheduled pickup time, ready to assist with any of your needs. The driver should be well groomed, dressed in appropriate attire, and possess a pleasant demeanor. The vehicle should be clean inside and out; the interior should have no offensive odors present. The ride itself should be pleasant; there should be no sudden starts or stops, no unnecessary lane changes - the whole idea is for the ride to be relaxing. You should be able to sit in the back seat and not be concerned or worried about driving. Your chauffeur should possess the skills to make you feel safe and secure in the vehicle, delivering you to your destination relaxed and on time.
"In a timely fashion, please..."
Your final invoice, or ride receipt, should arrive within a respectable amount of time. Your provider should understand that, in many cases, passengers must submit expense reports that include chauffeured car service.
In addition, the final charges should closely, if not exactly, reflect the original estimate, unless the ride incurred unexpected costs or deviated from its original request.
Not respecting a passenger's need for a final receipt in a timely fashion will taint an otherwise pleasant experience.
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